Privacy Policy

We collect the following types of information:

• Account Information: Email address and name when you create an account
• Usage Data: Information about how you use our service, including YouTube video URLs you submit and transcription requests
• Uploaded Files: For File Upload AI Transcription service, we temporarily process your uploaded video/audio files and retain the audio streams for playback functionality
• Technical Data: Basic analytics data collected through Google Analytics, including your IP address, browser type, device information, and how you interact with our website. This helps us understand how users use our service and improve the user experience. You can opt-out of Google Analytics tracking using your browser settings or extensions.

We use your information to:

• Provide and maintain our transcription services
• Process your requests for video transcripts (both YouTube and uploaded files)
• Generate AI-powered transcripts using third-party AI services
• Store generated transcripts so you can access them later
• Provide playback functionality for uploaded files
• Send you important service updates
• Improve our service based on usage patterns
• Prevent abuse of our service

How we handle different types of content:

Your account information is stored securely using industry-standard encryption and is only accessible to authorized personnel who need it to provide our service.

We use the following third-party services:

• Google OAuth: For account authentication
• YouTube API Services: To access video captions and audio for AI transcription
• AI Services (ElevenLabs, OpenAI Whisper): To process audio and generate transcripts for AI-powered transcription services. Your content is sent to these services for processing but is not used to train their AI models.
• Cloud Storage (Cloudflare R2): To securely store audio streams and transcripts
• Google Analytics: To collect anonymous usage statistics that help us improve our service. Google Analytics uses cookies and other tracking technologies to collect and analyze information about your use of our website. You can learn more about how Google uses this information by visiting their Privacy Policy.

These services have their own privacy policies, and we encourage you to review them. You can control your privacy settings and opt-out options through your browser settings or by using privacy-enhancing tools.

You have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your data
• Object to our processing of your data
• Export your data

To exercise these rights, please contact us at support@transcriptly.org